Return Policy


Native Poppy strives to provide excellent customer service. It is our belief that a satisfied customer equals success. Therefore, we understand your concerns about security and proper fulfillment of any order placed online, via telephone, or in our shop. The following statement explains how our subscriptions work and discloses our Return and Refund Policy.

 

How Our Subscriptions work

We can provide flower subscriptions for pick-up or delivery! Weekly, monthly or seasonally (4 times a year) flowers to brighten up your space! Simply place your order online, in the store or by calling us at 619-535-0245. You can select the size, frequency and timeframe for your recurring order. With the delivery or pick-up of each arrangement, we will collect your previously used vase and provide you with a fresh one. We hope you enjoy your flowers, and they bring a lot of smiles!

Cancellation Policy
Things happen! We understand and have you covered! Cancellations or modifications will be considered on a case by case basis. Just let us as soon as you can and we'll be in touch to let you know how we can help. 

Non-Delivery
If you place an order and claim it was not delivered to the recipient, please allow us 24-48 hours for a complete investigation into the matter. Native Poppy has partnered with Courier Collective to deliver floral orders locally. Once the arrangement or wrap has been handed off to Courier Collective, Native Poppy is no longer responsible for the delivery. In many cases, it is a simple matter that delivery was attempted and no one was available at the home or office to accept delivery and no neighbors or other parties were able to take delivery on the recipient’s behalf. If this is the case, Native Poppy reserves the right to attempt redelivery of your order. On the rare occasion that we discover no delivery attempt was made, we will provide you with a full refund. If we are unable to substantiate your claim, we reserve the right to reject that claim.

Rejected Delivery
If you place an order and the recipient rejects delivery, whatever the reason, Native Poppy will not provide a refund and cannot be held liable for the recipient’s decision. 

All flower orders are final. No returns or exchanges. Once flowers leave our shop premises, Native Poppy LLC. is no longer responsible for any damages incurred due to mishandling, transit, weather, etc. 

Quality
If a delivery is made, and there is any question as to the quality of the flowers, the recipient should contact Native Poppy to discuss the matter. In most cases, we will gladly replace the arrangement. However, claims must be made within 24 hours of delivery. No refunds or replacements will be made after this period. Nor will refunds or replacements be made based on improper plant or flower care on the part of the recipient.

Flower Substitutions
Native Poppy LLC. reserves the right to make substitutions in the event the flowers received are not of the quality suitable for your flower order. In this event, the integrity of the proposed color scheme will be maintained and flowers of equivalent value will be used.

Shop Merchandise
Merchandise may be returned for store credit or exchanged within 30 days of purchase, with receipt or credit card to look up order. Merchandise MUST be in perfect condition and original packaging.

 

Return Policy FAQ


 

Q: When am I eligible for cash/credit card refund? 
A:
 ONLY when a flower order cancellation request is made within 48 hours from the time of purchase
. Note: Merchandise is final sale and may only be returned for store credit (link to When am I eligible for Store Credit?)


Q: When am I no longer eligible for any sort of refund / store credit? 
A: If you placed an order for $250 or more AND
 Your cancellation request is placed less than 72 hours prior to the scheduled pick up/delivery date.

Q: When am I eligible for Store Credit?
A: When you bring in your merchandise item(s) in re-sellable condition, along with original packaging and provide your receipt within 30 days of purchase. 
Or, when a flower order cancellation is made more than 72 hours prior to the scheduled pick up/delivery date and is for $250 or less.

Q: If I need to cancel my order, how do I do that?
A:
 To cancel a scheduled flower order (for a future pick up/delivery date), send an email tol shop@nativepoppy.com with, “Cancellation Request / your order#” in the subject line and tell us the reason for cancellation in the email. NOTE: To be eligible to receive a refund, the cancellation request must be placed within 48 hours from the time of purchase. Questions? Call us at (619)535-0245.

Q: What if I want to place a LARGE order for an event, but I’m not sure the EXACT number of arrangements I want? 
A: We recommend placing an order for the minimum of what you would like and placing an additional order later when you decide what you’d like to add. This is to avoid over-ordering and not being eligible for a refund. 


Q: How far in advance do I need to place a LARGE order ($250+)?
A: We recommend 30 days in advance, but we can process large orders if placed 1 week in advance; however the more notice we have, the better!

*In the event that you place a large flower order ($250+) within 72 hours of your event, the 48 hour credit card/cash refund or store credit refund does not apply.