Native Poppy strives to provide excellent customer service. It is our belief that a satisfied customer equals success. Therefore, we understand your concerns about security and proper fulfillment of any order placed online, via telephone, or in our shop. The following statement explains how our subscriptions work and discloses our Return and Refund Policy.
How Our Subscriptions work
We can provide flower subscriptions for pick up or delivery! Weekly, monthly or seasonally (4 times a year) flowers to brighten up your space! Simply place your order online, in the store or by calling us at 619-535- 0245. You can select the size, frequency and timeframe for your recurring order. With the delivery or pick up of each arrangement, we will collect your previously used vase and provide you with a fresh one. We hope you enjoy your flowers, and they bring a lot of smiles!
Things happen! We understand and have you covered! Cancellations or modifications will be considered on a case by case basis. Just let us as soon as you can and we'll be in touch to let you know how we can help.
If you place an order and claim it was not delivered to the recipient, please allow us 24-48 hours for a complete investigation into the matter. Native Poppy has partnered with Courier Collective to deliver floral orders locally. Once the arrangement or wrap has been handed off to Courier Collective, Native Poppy is no longer responsible for the delivery. In many cases, it is a simple matter that delivery was attempted and no one was available at the home or office to accept delivery and no neighbors or other parties were able to take delivery on the recipient’s behalf. If this is the case, Native Poppy reserves the right to attempt redelivery of your order. On the rare occasion that we discover no delivery attempt was made, we will provide you with a full refund. If we are unable to substantiate your claim, we reserve the right to reject that claim.
If you place an order and the recipient rejects delivery, whatever the reason, Native Poppy will not provide a refund and cannot be held liable for the recipient’s decision.
All flower orders are final. No returns or exchanges. Once flowers leave our shop premises, Native Poppy LLC. is no longer responsible for any damages incurred due to mishandling, transit, weather, etc.
If a delivery is made, and there is any question as to the quality of the flowers, the recipient should contact Native Poppy to discuss the matter. In most cases, we will gladly replace the arrangement. However, claims must be made within 24 hours of delivery. No refunds or replacements will be made after this period. Nor will refunds or replacements be made based on improper plant or flower care on the part of the recipient.
Native Poppy LLC. reserves the right to make substitutions in the event the flowers received are not of the quality suitable for your flower order. In this event, the integrity of the proposed color scheme will be maintained and flowers of equivalent value will be used.
Merchandise may be returned for store credit or exchanged within 30 days of purchase, with receipt or credit card to look up order. Merchandise MUST be in perfect condition and original packaging.